Appointments

On this page you will find information about how to make appointments at Jubilee Field Surgery and the different types of appointment we offer.

If you need to request an urgent appointment (Monday to Friday):

• phone us on 01249 782204 as early as possible

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 01249 782204
• visit the surgery and speak with a receptionist
• use your NHS account (through the NHS website, NHS App or Patient Access) to book some appointments online

Please remember that appointments are for ONE person only.

Many consultations can be dealt with on the telephone, without the need to see a GP face to face. If your problem is something which requires being seen face to face, please let our reception team know.
Patients can choose to book either a face to face consultation or a telephone consultation.

If you choose to book a telephone consultation, you will be given an approximate time for the GP to telephone you - this could be slightly later or earlier based on how the GP's clinic is going, but they will try to contact at your appointment time.

Please book your telephone consultation on a day that you are able to receive a call.
It would be appreciated if patients were not driving at the time of their telephone consultations, for safety reasons and in order for the GP to conduct a thorough and clear consultation.

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Some minor medical problems can be dealt with by our minor illness nurses, who have appointments most days and support the GPs.

Minor illness nurses can see problems such as; rashes, sore throats, ear ache, conjunctivitis, infected wounds, urine infections and more.

Our reception team will advise if your problem is something which can be booked in with one of our nurses.

If you no longer need your appointment please do let us know so that the appointment can be used to help another patient.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01249 782204 (Monday to Friday from 8:30am)
• use the link in your appointment reminder text message (these reminders are sent 24 hours prior to your appointment time)

Our Practice Nursing team can help with all sorts of health issues including family planning, cervical smears, travel advice, immunisations, wound care, minor illnesses and more.

In addition, our practice nurses can also care for long-term health conditions such as asthma, COPD, hypertension and less complex diabetes.

It is helpful, when making an appointment with a nurse, that you provide a reason for the appointment so that you are given an appropriate length of time.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to see
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, or by text or email
• if you need an interpreter
• if you have any other access or communication needs