Prescriptions

The easiest way to order repeat prescriptions is by:

• using your NHS account (through the NHS website or in the NHS App or Patient Access)

This account shows you all your repeat medicines and dosages and you can choose the items you need.
The service can be accessed 24/7, allowing you to order at your convenience. Please bear in mind, if you are a dispensing patient, that we will require 5 working days from receipt of your request.

Alternatively:

• we can automatically re-order your monthly repeat medications if you are unable to access the app, or would prefer not to
• you can drop your repeat prescription slip back in to the surgery. If you do not have your repeat slip, please contact reception.

We have a dispensary at the practice.

This is not the same as a community pharmacy and allows us to dispense medicines to those registered patients that live more than one mile from a community pharmacy/chemist. 

We are unable to dispense to patients living within one mile of a community pharmacy/chemist.

If you are a dispensing patient at the practice, you can collect your prescription from the dispensary 5 working days after you have ordered it.
Please ensure that medications are ordered in plenty of time.

If you collect from a local community pharmacy, or use a prescription delivery service, please allow 1 working day for us to receive and process your request, which includes sending it electronically to your nominated pharmacy. Your nominated pharmacy will then have their own timescales for preparing your prescription.

If you are not a dispensing patient at the practice, you will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the NHS app or website where you order repeat prescriptions
• by asking us at the practice
• at any pharmacy that accepts repeat prescriptions

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

More about Electronic Prescriptions in the NHS

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you have further queries about your medicines, or wish to speak to a GP, please contact the surgery to discuss this.

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.